Terms of service

Terms Of Service

Welcome to Bread Basket Company. This website is operated by Bread Basket Company. Throughout the site, the terms “we”, “us” and “our” refer to Bread Basket Company.

By visiting our website, browsing our products, creating an account, placing an order, or using any part of our online store, you agree to be bound by the following Terms of Service.

Please read these terms carefully before using our website. If you do not agree to these terms, you should not access the website or purchase from us.

1. Our Products

Bread Basket Company supplies Australian-made bannetons, proofing baskets, liners, baking accessories, gift cards, wholesale bundles, and related products.

We make every effort to display product information clearly, including product dimensions, dough capacity, bundle quantity, materials, warranty details, and shipping information. Please review all product details carefully before placing your order.

Product colours, sizing, and appearance may vary slightly depending on screen settings, manufacturing updates, or product photography.

2. Online Store Platform

Our online store is hosted by Shopify, which provides the e-commerce platform that allows us to sell our products and services online.

Your information may be collected, processed, and stored through Shopify’s systems when you use our website or place an order. Please refer to our Privacy Policy for further information about how customer information is handled.

3. Eligibility To Use This Website

By using this website, you confirm that you are at least 18 years of age, or that you are using the website with the consent and supervision of a parent or guardian.

You agree not to use our website or products for any unlawful purpose.

4. Product Information And Availability

We aim to ensure that all product descriptions, pricing, availability, images, and details are accurate and up to date.

However, we reserve the right to correct errors, update product information, change pricing, or discontinue products at any time without prior notice.

We do not guarantee that all products will always be available. If an item becomes unavailable after your order is placed, we will contact you to arrange a suitable solution.

5. Pricing And Payment

All prices shown on our website are listed in Australian dollars.

We accept the payment methods shown at checkout, which may include credit card, debit card, Shop Pay, Apple Pay, Google Pay, Afterpay, and other supported payment options. The site currently states that Afterpay is accepted.

By placing an order, you agree to provide current, complete, and accurate payment and billing information.

We reserve the right to refuse, cancel, or limit any order where we believe there has been an error, misuse, suspected fraud, unauthorised transaction, or breach of these terms.

6. Orders

Once you place an order, you will receive an order confirmation using the contact details provided at checkout.

Please check your order confirmation carefully. If you notice an error in your order, contact us as soon as possible. We cannot guarantee that changes can be made once an order has been processed or dispatched.

For custom, wholesale, or bulk orders, please ensure that product quantities, sizes, shapes, and delivery details are correct before confirming your order.

7. Wholesale And Bulk Orders

Bread Basket Company welcomes wholesale enquiries, bulk orders, micro bakeries, commercial bakeries, resellers, and baking class orders. The website includes dedicated wholesale and reseller/class pathways for these customers.

Wholesale access, pricing, minimum order quantities, and product availability may vary depending on the order type.

We reserve the right to approve, decline, or review wholesale account applications and bulk order requests at our discretion.

8. Shipping And Delivery

We ship orders within Australia. Our website currently states that free shipping Australia wide applies on orders over $35, including wholesale orders.

Delivery times may vary depending on order size, location, carrier delays, peak periods, or circumstances outside our control.

Please ensure your delivery details are correct at checkout. We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information supplied by the customer.

9. Returns, Replacements And Warranty

Returns, replacements, and warranty claims are handled in accordance with our Refund Policy and Returns, Replacements & Warranty Policy.

Our current refund policy states that change-of-mind returns are not accepted, and damaged, defective, or incorrect items must be reported within 7 days of delivery with order details, photos, and a description of the issue.

Our bannetons are covered by a 10-year warranty against faulty workmanship and materials. This warranty covers structural defects, material faults, and manufacturing-related cracks or deformities, but does not cover general wear, cosmetic marks, misuse, improper cleaning, impact damage, extreme conditions, or incorrect product choice.

Please refer to our Refund Policy for full details before purchasing.

10. Gift Cards

Gift cards may be available for purchase through our website.

Gift cards are not redeemable for cash and should be treated like cash. We are not responsible for lost, stolen, or misused gift cards once issued, except where required by Australian Consumer Law.

Gift card terms, expiry periods, and usage conditions may be displayed at checkout or on the relevant gift card product page.

11. Accuracy Of Customer Information

You agree to provide accurate, complete, and up-to-date account, billing, shipping, and contact information when placing an order or contacting us.

We are not responsible for delays, delivery issues, missed communications, or order errors caused by incorrect information supplied by the customer.

12. Website Content

All content on this website, including text, product descriptions, images, graphics, branding, logos, layout, and design, is owned by or licensed to Bread Basket Company unless otherwise stated.

You may not copy, reproduce, distribute, modify, or use our website content for commercial purposes without written permission from us.

13. Third-Party Links And Services

Our website may include links to third-party websites, platforms, apps, or services, including payment providers, delivery services, Shopify, Weebly, Afterpay, or other integrations.

We are not responsible for the content, privacy practices, policies, security, or accuracy of third-party websites or services. Your use of third-party services may be subject to their own terms and policies.

14. Email Communications

By submitting your email address, creating an account, placing an order, joining our mailing list, or contacting us through the website, you agree that we may contact you about your order, account, enquiry, service updates, or relevant product communications.

You may unsubscribe from promotional emails at any time by following the unsubscribe instructions included in the email. Service-related emails, such as order confirmations and delivery updates, may still be sent when necessary.

15. Prohibited Uses

You agree not to use this website:

For unlawful, misleading, harmful, or fraudulent purposes
To violate any laws or regulations
To infringe upon our intellectual property rights or the rights of others
To upload or transmit viruses, malware, or harmful code
To interfere with the security or operation of the website
To collect or misuse customer, business, or website information
To place false, abusive, or unauthorised orders

We reserve the right to restrict or terminate access to our website if we believe these terms have been breached.

16. Limitation Of Liability

To the maximum extent permitted by law, Bread Basket Company is not liable for any indirect, incidental, special, or consequential loss arising from your use of this website, your inability to use the website, delays, errors, product misuse, third-party services, or matters outside our reasonable control.

Nothing in these Terms of Service limits your rights under Australian Consumer Law.

17. Australian Consumer Law

Our products and services come with rights and guarantees that cannot be excluded under Australian Consumer Law.

These Terms of Service are intended to work alongside your rights under Australian Consumer Law and do not remove or limit any rights that cannot legally be excluded.

18. Changes To These Terms

We may update or change these Terms of Service from time to time.

Any updates will be posted on this page. Your continued use of our website after changes are posted means you accept the updated Terms of Service.

It is your responsibility to check this page periodically for updates.

19. Contact Us

If you have any questions about these Terms of Service, your order, wholesale enquiries, returns, replacements, or warranty claims, please contact us:

Email: gidday@breadbasketcompany.com.au
Phone: 0412 443 913